Shipping to the United States: • Orders under $79 USD — $9.90 flat • Orders $79 and above — Free shipping Reading services are digital and ship free. We currently ship to the US only.

Each bracelet is hand-inspected before dispatch. Please allow 1 - 3 business days from order to ship. Reading services are delivered digitally as PDF within 48 hours of your hexagram submission.

We ship via expedited international e-commerce small parcel from China to the United States. Typical delivery is 7 - 14 business days after dispatch. You will receive a tracking number by email as soon as your package ships.

Once dispatched, packages are in the carrier's hands. Most delays are temporary — US customs processing or carrier capacity (especially around Lunar New Year and US holidays). If your tracking shows no movement for 15+ business days, email support@thelinscent.com with your order number and we will open a carrier investigation.

When you receive a shipping confirmation, you may see "label created" or "awaiting item" in early tracking. This means we have prepared your package and handed it to the carrier; please allow up to 3 - 5 days for the carrier to scan and update tracking. Email support@thelinscent.com if there is no movement after that window.

Most return-to-sender cases are caused by an incomplete or incorrect shipping address. If this happens, we will contact you to update the address and re-ship at standard rates. You have 30 days from the return date to claim your package; after that, items are returned to stock.

For most US orders under $800 USD, customs duties are not applied (de minimis rule). For larger orders where duties are assessed, you are responsible for any fees collected by US Customs at delivery. We always declare actual order value; please do not request undervalued or "gift" declarations.

Each year around Lunar New Year (late January / early February), shipments from China pause for approximately 7 - 10 days. Orders placed during this window dispatch after the holiday. If you need a bracelet by a specific date in late January or February, please order at least 3 weeks ahead.

All sales are final. Because each bracelet is hand-selected from natural crystal and ships internationally, we do not accept returns for change of mind, sizing, or aesthetic preference. We do make a single exception: defective items reported within 7 days of receipt with photo evidence. See "Defective items" below. Natural variation in color, transparency, and inclusions is part of every piece and is not a defect — it is what makes your bracelet uniquely yours.

Three reasons: • Each piece is individually hand-selected — there are no two identical bracelets in stock. • International return shipping costs are prohibitive (often more than the bracelet itself). • This is industry standard for premium artisanal natural-material pieces — comparable to certain Catbird, Jacquie Aiche, and Auvere collections. Please review product photos, sizing guide, and description carefully before ordering.

If your bracelet arrives physically damaged (broken bead, snapped cord, missing components), email support@thelinscent.com within 7 days of receipt with: • Your order number • Clear photos of the defect • Photo of the original packaging if visibly damaged We will review within 3 business days and offer replacement, store credit, or full refund as appropriate. Damage from wear, impact, or chemical exposure after delivery is not eligible.

Reading services are not refundable once your hexagram has been submitted, because our reader begins work immediately. If you have not yet submitted your hexagram, you may cancel within 24 hours of purchase for a full refund. Email support@thelinscent.com.

Eligible refunds are issued to your original method of payment. Please allow 3 - 10 business days for processing on our side, then an additional 3 - 5 business days for your bank to post the refund (varies by financial institution).

Our free quiz uses your birth date and time to calculate your dominant Five Element profile — Wood, Fire, Earth, Metal, or Water — using the traditional Chinese BaZi (四柱八字) method, referencing classical sources including 易经 (I Ching) and 滴天髓. The calculation runs in your browser. We receive only the element result and your email, never your raw birth data.

The Reading service is an optional paid add-on. You submit a specific question and cast a hexagram with three coins, then receive a personalized written PDF within 48 hours. The PDF includes a Five Elements interpretation, a hexagram reflection on your question, a seven-day micro-ritual, and recommended bracelets that resonate with your element.

Our Reading service is a reflection of your present state — not a prediction of your future. We do not foretell specific events, dates, or guaranteed outcomes. Authentic Chinese metaphysical practice has always been about understanding the moment you are in, not predicting fixed futures. For full disclaimer language, see our Disclaimer page.

Privacy is foundational. For the free quiz, your birth date and time are computed in your browser and never sent to us — we only receive the element result and your email. For the Reading service (which requires your raw birth data so our reader can compute the full chart), all raw birth data and your question text are automatically deleted within 30 days after we deliver your reading PDF. See our Privacy Policy for full details.

No. The Reading service is for personal reflection and entertainment only — it is not a substitute for medical, mental health, legal, or financial advice. If you are facing a crisis in any of these areas, please consult a qualified licensed professional. See our full Disclaimer.

The Linscent was founded in Shenzhen, China by Mengkai Yang, a Chinese woman bringing authentic Five Elements wisdom — from the source — to women everywhere who seek deeper alignment. Our crystals are hand-selected from trusted Chinese stone markets, individually inspected before shipping, and packaged with intention. Our metaphysical methodology references classical Chinese sources — not generic Western "crystal healing" tropes. This combination — authentic source authority, modern DTC craft, and quiet luxury aesthetic — is what defines us.

We source from established Chinese stone markets and small-scale suppliers, with priority on natural-formation pieces (no synthetic, no chemical treatment). Each bracelet is individually inspected before it ships to you. We do not list anything we have not personally seen and approved.

For all press, partnership, and collaboration inquiries, email support@thelinscent.com with "Press" in the subject line. We respond to all serious inquiries within one week.

The simplest way is to take our free Five Elements quiz. The quiz uses your birth date and time to identify your dominant element, and recommends bracelets that resonate with your profile. If you prefer to browse by feel rather than calculation, our five collections (Wood, Fire, Earth, Metal, Water) are organized so you can find a stone whose visual energy speaks to you.

We recommend a simple welcoming ritual: • Rinse the bracelet under cool running water for a few seconds (avoid hot water and any soap). • Pat dry with a soft cloth. • Hold it in your palm for a quiet minute. Set an intention if you wish — or simply let yourself feel its weight and temperature. • Wear it. That is all. The bracelet is now yours.

• Avoid: harsh chemicals (perfume, lotion, sunscreen, cleaning products), prolonged direct sunlight, extreme heat, impact • Cleaning: wipe gently with a soft dry cloth; for deeper cleaning, brief rinse under cool water then pat dry • Storage: store flat in a soft pouch or velvet-lined box, separate from other jewelry • Wearing: remove before sleep, shower, exercise, swimming, and any activity that risks impact or chemical exposure With basic care, a natural crystal bracelet can last decades.

Almost certainly not. Natural crystal varies in color, transparency, internal inclusions, and surface texture from piece to piece. This is what distinguishes natural stone from synthetic or dyed material. Your bracelet may not look identical to the product photos — and that is precisely what makes it yours. If you believe the variation crosses into a true defect (cracked bead, broken cord, etc.), see "Defective items" above.

Measure your wrist with a soft tape measure, or wrap a strip of paper around your wrist and measure the length: • XS: under 14 cm / 5.5" • S: 14 - 15 cm / 5.5 - 6" • M: 15 - 16.5 cm / 6 - 6.5" • L: 16.5 - 18 cm / 6.5 - 7" • XL: 18 cm+ / 7"+ Our standard bracelets fit S - M. For sizing outside this range, email support@thelinscent.com before ordering.

The bracelet is an adornment with personal significance, not a treatment or device that produces sensation. Different people relate to crystal jewelry differently — some find it meaningful as a daily reminder of an intention, others wear it for its beauty. Both are valid. We make no claims about physical or supernatural effects.

Yes. Stacking bracelets from different elements is a personal aesthetic choice. Some people layer two bracelets from their dominant element; others mix one bracelet from their dominant element with one from a complementary element. There are no rules — wear what feels right.

Follow The Linscent on Instagram and TikTok, or read our blog for posts on the Five Elements, crystal care, and quiet ritual.