Frequently Asked Questions

We put together a list of our most frequently asked questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at the.linscent@gmail.com

(Monday - Friday 9am to 5pm PST) We are happy to answer all questions you may have!

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

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Orders & Payments

Changing or Cancelling an order

Promotional Terms and Conditions

Payment Methods

Order Verification

Sales Tax

Currency

Shipping & Delivery

How much will it cost to ship my order?

How long will it take for my order to ship?

How long will l have to wait to receive my package?

Why is it taking longer than usual for my order to arrive?

My order says the shipping label has been created. What does that mean?

My package tracking says "returned to sender." What do l do now?

International Orders

Returns

Return Policy

Tracking Your Return

Exceptions

Damaged ltems

Refunds

Why Energy Muse

Authencity

Special Orders

Press

Crystal FAOs

Choosing a Crystal

First Thing to do with Your Crystal

How to Cleanse Crystals

How to Set an Intention

How to Use a Healing Crystal

My Crystals are not working

Assistance with Crystal ldentification

Raw, Tumbled, Touchstone

Using Multiple Crystals at Once

The Energy of an Aura Crystal

Chakra Healing & Crystals

How to Create a Sacred Space

Learn More About Crystals