Refund policy
Last updated: 2026-07-04
30-day returns
We want you to feel certain about your piece. If a bracelet isn't right for you, you may return it within 30 days of delivery for a full refund of the product price.
Conditions:
- The bracelet must be unworn and undamaged, in its original pouch and box
- Sale items are final and not eligible for return
- Reading services are digital and follow their own policy (see below)
How it works:
- Email support@thelinscent.com with your order number and "Return Request" in the subject line
- We confirm your return within 2 business days and provide the return address
- Ship the bracelet back via USPS First-Class — we reimburse your return postage, up to $25, once the return is received (include a photo or copy of your postage receipt)
- Your refund (product price + return postage reimbursement) is issued to your original payment method within 5 business days of us receiving the return
Natural variation is not a defect
Each crystal bracelet is naturally formed. Color, transparency, tone, and internal formations vary from piece to piece — and from your screen to reality. We hand-select each piece individually; variation is what makes your bracelet yours alone.
You are welcome to return a piece within 30 days if the variation isn't to your taste — but natural characteristics are not defects and are not eligible for the defective-item process below.
Defective items — exception process
If your item arrives physically damaged (broken bead, snapped cord, missing components), please:
- Contact us within 7 days of receipt at support@thelinscent.com
- Include in your email:
- We will review within 3 business days
Eligible outcomes:
- Replacement (if same item available)
- Store credit
- Full refund (including original shipping)
Not eligible under the defective process:
- Natural crystal characteristics (color, transparency, inclusions) — use the standard 30-day return instead
- Damage from wear, impact, or chemical exposure after delivery
- Reports later than 7 days from delivery
- Claims without supporting photos
Reading service refunds
Reading services are not eligible for refunds once your hexagram has been submitted, because the reading process begins immediately and consumes our reader's dedicated time.
If you have not yet submitted your hexagram and wish to cancel, contact us within 24 hours of purchase for a full refund.
Shipping costs
Original (outbound) shipping costs are non-refundable, except for defective items. Return postage is reimbursed up to $25 as described above.
Order cancellation before shipping
If your order has not yet shipped, you may request cancellation for a full refund. Because each piece is prepared to order, cancellation is available until your order is dispatched.
Lost or stolen packages
We are not responsible for packages marked as delivered by the carrier but reported missing. Please:
- Verify your shipping address before ordering
- Use a secure delivery location
- Contact the carrier first for delivery investigations
For packages lost in transit (not marked delivered), contact us — we will work with the carrier and offer a replacement or refund.
Chargebacks
We respond promptly to all chargebacks with order documentation. Fraudulent chargebacks (filing a chargeback after receiving the product) may result in:
- Permanent ban from ordering
- Reporting to fraud prevention services
If something is wrong with your order, please contact us first — we resolve almost everything faster than a dispute process can.
Contact
Email: support@thelinscent.com
Subject line: "Return Request" + Order Number
